-LEASE CONDITIONS-

1. OBJECT
The present general conditions regulate the service of properties leasing by "Le Muratelle" - sited in Via San Bartolo 96, 57027 San Vincenzo (Livorno), Italy, P.Iva (VAT registration number): 01396220491, CCIAA Livorno 125746 - indicated here in after as the Supplier.

2. LEASE AGREEMENT
The lease agreement is made in name and on behalf of the Supplier according to the rates indicated in the applicable price list.
The shortest lease period is generally a week, from Saturday to Saturday. In particular cases the Supplier reserves himself the right to accept bookings up to a minimum period of two days.
The prices are intended for each apartment including its final cleaning.
Linen can be furnished on request, at the rate of € 8,00 per person.

3. BOOKING
The Client settles the lease agreement with the Supplier office using the "Request for Booking" form, available at the Supplier’s web site (www.lemuratelle.it).
The form shall be filled out in all its parts and sent to the Supplier by fax (+39 0565 701461) or through the on-line procedure which can be performed directly from the Supplier’s web site.

4. BOOKING CONFIRMATION
Following the "Request for Booking" the Client shall arrange for the payment to the Supplier, by post office money order or through bank credit transfer banking data:
IBAN: IT47 I084 6170 7700 0001 0120 749
SWIFT: CIPBITMMXXX
BIC: BCCDIT3C101
of a deposit amounting to 30% (thirty per cent).
Upon receiving the payment evidence the Supplier will convert the Client’s commitment into an effective booking and will send to the Client the "Booking Confirmation".
On the contrary, if the Supplier does not receive the payment evidence within 3 days, the Client will loose his booking entitlement.

5. ARRIVAL AND DEPARTURE
The Client shall arrive on Saturday between 4:00 pm and 7:00 pm.
The departure shall be on Saturday between 8:00 am and 10:00 am.
Any modification of the arrival date and/or time shall be notified some days in advance to the Supplier, who will proceed with the arrival arrangement.

6. ARRIVAL PROCEDURES
Upon arrival the Client shall submit to the Supplier Management the "Confirmation of Booking" together with the passport, or a valid identity document, and provide for the payment of the balance of the lease price. The Supplier Management will then issue the receipt (or invoice) of the lease payment made.
In addition, when receiving the apartment key, the Client shall pay an amount of € 150,00 as guarantee deposit. This deposit will be reimbursed to the Client upon departure if no faults, losses or damages to the apartment are verified. In case the deposit is not sufficient to cover the cost of the losses or damages occurred, the Client will be subject to additional charges.

7. VARIATIONS AND CANCELLATIONS
In case of booking cancellation by the Client the following penalties will be applied:
· for cancellation made up to 45 days prior to the lodging starting date: 10% of the booking deposit
· for cancellation made between 44 and 30 days prior to the lodging starting date: 50% of the booking deposit
· for cancellation made between 29 and 5 days prior to the lodging starting date: 90% of the booking deposit
· for cancellation made less than 5 days prior to the lodging starting date: 100% of the booking deposit.
In all cases cancellations are accepted only if conveyed to the Supplier by registered post with forwarding receipt.

8. SUBSTITUTION OF TENANTS
Only the tenants whose presence is declared in the "Request for Reservation" form are allowed to occupy the lodgings. Their number, whether children or adults, cannot be greater than the number of beds indicated in the lease agreement. Any substitution of tenants during the period of lease is not allowed if not previously agreed with the Supplier.

9. RIGHTS AND OBLIGATIONS OF THE CLIENT
If the Client anticipates his departure, the Supplier shall refund the guarantee deposit by mail, after having deducted the reimbursement for any damages or additional charges ascertained after the due assessment. No reimbursement for the lost days of lodging will be recognized to the Client.
The Client undertakes to do his best to solve or minimize minor problems with the aim to avoid disputes. Should this not be possible, the Client is requested to immediately contact the Supplier, or by phone or fax (+39 0565 701461), within 24 hours from the problem occurrence, otherwise the complain will be void.
In any case, the Client shall allow the Supplier sufficient time to try and solve the claimed problem.
Any deficiency or malfunctioning shall be notified by the Client, in writing, as a complain, as soon as it occurs or within 10 working days, otherwise the complain will be void.
In case of anticipated interruption of the stay, the Supplier will not recognize any refund of the lease cost to the Client.
Should the Supplier be compelled, due to force majeure or any other reason beyond the Supplier’s responsibility, to cancel the booking relevant to the lodging reserved for the Client, the Client authorizes the Supplier to assign him, upon mutual agreement, a similar lodging.
In the case an agreement cannot be reached, the two parts (i.e. the Supplier and the Client) are authorized to cancel the lease agreement and the Supplier will reimburse the Client for the paid lease price only, any other refund being excluded.

10. SUPPLIER RESPONSIBILITY
The Supplier has checked every apartment. The descriptive profiles are correct and drawn up in good faith. The Supplier therefore declines any responsibility for any modification made. The apartments will be provided to the Client clean and in perfect conditions.

11. CLIENT BEHAVIOR AND USE OF COMMON AREAS
Common areas are intended as all the areas available to the clients on a non-exclusive basis: the green areas, the lanes, the children play grounds and the parking.
When using the common areas, all guests are kindly requested to maintain a proper and polite behavior, not harmful to the others. All guests, either inside or outside the apartments, are requested to respect the others’ quiet during the night time between 12 am and 8 am and during day time between 2 pm and 4 pm, thus avoiding, as much as possible, annoying noises. The use of children games is reserved to children, and they are to be accompanied by at least one adult. The parking area is unattended and therefore the Supplier management does not assume responsibility for any damage that might occur.
Dogs and other pets are not allowed inside the apartments unless specific agreements have been taken; in case their presence is authorized the dogs etc. shall be kept on a leash and muzzled; moreover it is the owner’s responsibility to remove any foul and clean the site.

12. JURISDICTION AND COMPETENT COURT
The applicable law is the Italian Law and the court of Livorno (Italy) shall have the exclusive competence on any dispute deriving from the lease service provided by the Supplier.